1. Who we are
Ethnica Limited (“we”, “us”) is a UK-based online retailer of imported and British seafood. We are the data controller for personal information collected through this website and through our enquiry and order services.
2. Information we collect
- Contact details you give us, such as name, email address and telephone number.
- Order and delivery details, such as delivery address, products requested and delivery instructions.
- The content of messages you send us by form, email or phone.
- Technical data such as IP address, browser type, device and pages viewed, collected through cookies or similar technologies where used.
We do not knowingly collect special category data. Please do not include it in your messages.
3. How we use your information
- To respond to enquiries and provide information about products and delivery (legitimate interests).
- To process, fulfil and deliver orders, and manage payments and refunds (performance of a contract).
- To meet legal, tax and food safety obligations (legal obligation).
- To keep our website secure and improve it (legitimate interests).
- To send marketing messages, only where you have consented or where the law otherwise allows. You can opt out at any time.
4. Who we share it with
We share information only where needed with delivery and courier partners, payment providers, IT and website hosting providers, and professional advisers. These providers act on our instructions or under their own legal duties. We do not sell personal information. If a provider is based outside the UK, we make sure appropriate safeguards are in place for the transfer.
5. Cookies
Essential cookies keep the site working. Where we use analytics or marketing cookies, we ask for your consent first. You can change or withdraw consent, and manage cookies through your browser settings.
6. Retention and security
We keep personal information only as long as needed for the purposes above, including to meet accounting and legal requirements. Enquiry messages are generally deleted when no longer needed. We use reasonable technical and organisational measures to protect your information, though no online service can be guaranteed completely secure.
7. Your rights
Under UK GDPR you have the right to:
- be informed about how we use your data and ask for a copy of it;
- have inaccurate data corrected and, in some cases, erased;
- restrict or object to certain processing, including direct marketing;
- receive your data in a portable format where applicable;
- withdraw consent at any time, without affecting earlier processing.
We aim to respond within one month of your request.
8. Contact and complaints
To exercise your rights or ask a question, email info@ethnicaseafoods.co.uk or call (+44) 07443 732532. If you are unhappy with how we handle your data, you can complain to the Information Commissioner’s Office (ico.org.uk). We may update this policy from time to time; the date above shows the latest version.